Policies

Who Pays the Resident Price?

A Resident (R) resides within the City of Capitola and the Soquel Elementary Unified School District. A Non-resident (NR) resides within the rest of Santa Cruz County or outside of the County.

Senior Discount

If you are 62 or older, please request your 10% discount at the time of registration. This discount cannot be applied to non-qualifying members of your family.

Cancellations

When an activity is cancelled by Capitola Recreation, a full refund will be given to each participant or a pro-rated amount if activity has already begun. 

Refunds

• For refunds requested more than two weeks before the start date of an activity, the City will provide a full refund, less a registration fee. (range $20 to $50 depending on activity)
• For refunds requested within two weeks before the start date of an activity, the City will provide a 50% refund OR participant can transfer into an available activity with different dates (difference in fee will be paid by participant or applied as credit to account) OR apply credit to account less registration fee.
• No refunds will be given after the second day of an activity. 
• Account Credit is valid for one year. Please allow up to 2 weeks to receive your refund amount. 
• If a participant becomes sick or is injured during the activity, and the illness or injury precludes the participant from continuing, the City will provide a pro-rated refund based on the remaining days of activity. You may be required to provide documentation regarding the illness or injury. 

No refund will be provided if a participant is removed from the activity for disciplinary reasons.

INSTRUCTORS / COURSE CONTENT
Instructors are independent contractors. Prospective instructors determine their own course content and course description, then submit a proposal and class outline. The Recreation Divison does not test or independently evaluate their competency to teach (although for higher risk classes, appropriate certifications and/or liability insurance may be required), and does not directly supervise them once the classes have begun.

­Code of Conduct for Recreation Programs

Recreation programs are designed to offer participants an opportunity to meet other people with similar interests and try out an activity in a fun, safe environment.

When participants abide by the following guidelines, we can ensure enjoyable and positive experiences for all.

Your voluntary participation in our programs is your consent to follow these behavior standards and expectations.

• We ask all participants to respect themselves, other participants, staff members, instructors, other park users and school district staff. Participants must be respectful of City and School District property and comply with site regulations.
• Participants are expected to know and understand rules associated with an activity and follow them to ensure the safety of themselves and others.
• Harsh verbal words, tone of voice, foul language, sexually inappropriate behavior, or gestures will not be tolerated.
• Participants have the right to participate in an environment where all participants can achieve their full potential without being impeded by discrimination or harassment based on race, religion, national origin, age, sex, marital status, political affiliation, veteran’s status, disability, sexual orientation gender identity, or any other status protected by applicable federal, state or local nondiscrimination laws.

Consequences:

Any participant who engages in discriminatory, harassing, or otherwise objectionable behavior is subject to the following actions and removal from the program. When a participant’s behavior, adult or child, is deemed inappropriate, the following steps will be taken:

1. If behavior is deemed inappropriate a staff member will verbally request that the behavior be discontinued. Participants are expected to comply with the request.
2. If the inappropriate behavior continues a meeting will be held with staff and participant to discuss expected changes. A written report will be filed regarding the incident(s)

**In extreme cases of unacceptable behavior that is physically threatening to other participants or staff, the recreation department reserves the right to immediately remove a participant from a program.