Grievance Procedures and Instructions

File a Grievance

ADA Complaint/Grievances should be filed with the City’s ADA Coordinator or another authorized City representative within 60 days of the alleged disability-related discrimination.  Upon request, reasonable accommodations will be provided in completing the form, or alternative formats of the form will be provided.

Obtain and Submit Grievance Form

Options for Obtaining Grievance Form

There are several options for you to get a Grievance Form

1. Submit the Grievance Procedure and Form to file your complaint online. (Coming Soon)
2. Download the PDF or Word version of the form and submit by mail, email, or in person.
3. Request by phone dial 831-475-7300 or TTY Users dial 7-1-1 (California Relay Service).

Investigation Process and Written Decision

Within 30 calendar days of receiving the complaint, the City will conduct any necessary investigation and issue a written decision on the grievance, provided in a format accessible to the complainant, where appropriate. The response will explain the position of the City and offer options for substantive resolution of the complaint.

Appeal Decision

If the response by ADA Coordinator does not satisfactorily resolve the issue, the complainant and/or their designee may appeal the decision within 10 working days after receipt of the response. Within 30 calendar days of receiving the appeal, the City will conduct any necessary review and issue a written decision on the final resolution, provided in a format accessible to the complainant, where appropriate.